Terms of Sale

1. Scope of Application

The following terms of sale apply for orders through the English language version of the WatchStyle Store. Our offers are without engagement and subject to confirmation. Orders are considered to be firm if acknowledged and carried out by shipment of the goods.

2. Ordering

Before placing an order, you must verify all relevant images, descriptions and size charts on our product pages. As a customer, you are responsible for determining the appropriate material, color and size for your own particular use. We take no responsibility for verifying any additional customer notes that have been entered during checkout.

3. Products & Pricing

All prices include VAT and exclude shipping costs. International shipments may be subject to the customs fees and import duties of the country to which the order has shipped. These charges are always at the customer's responsibility.

4. Custom Manufacturing

On our product pages you have the opportunity to individually configure your watch strap according to specific characteristics such as strap color, strap width, strap length, buckle color and spring bar type. Straps that are not in stock are marked as custom-made. These straps are displayed with an estimated and dynamically calculated availability date. Straps marked as custom-made cannot be returned1 under any circumstances.

5. Cancellation

We do not accept cancellations later than 24 hours after your order is placed. Products that are subject to custom manufacturing cannot be cancelled at any time. This also applies if the production has not yet started1.

6. Payment Options

You can browse our website in 32 currencies. When checking out, your payment will be processed in Euros based on the European Central Bank's exchange rates.

  • Credit Card: We accept VISA and Mastercard using 3-D Secure Authentication. Your credit card will be billed before shipment of your order.
  • PayPal: Transfer the amount from your PayPal account. By clicking "Submit Order", you will be redirected to confirm your payment.
  • Bank Transfer: Transfer the amount from your bank account. After submitting the order, you will receive our bank details.

7. Shipping and Delivery

Delivery times are provided for informative purposes only. In-stock items are being processed without delay. If an item needs to be backordered, we will notify you accordingly. Click here for an overview of our shipping rates and delivery times.

The customer is responsible for the validity of the address information he provides us with. Should be determined that the address information is incorrect or that the shipment is otherwise undeliverable, we will have the shipment returned to our company at the customer's expense.

You can track your order by entering your order ID or your email address in the "My Account" dropdown menu on the top of the page. As a registered customer, you will also find an overview of all your previous orders without having to enter your order ID for each one of them.

8. Warranty

If something is wrong with an order you have received from WatchStyle, please notify the obvious defects immediately (within 14 days) by email. Your invoice will be accepted as the certificate of warranty. Item numbers and prices displayed online may differ from the manufacturer's tag. Our products may be subject to color, size or pattern variations such as often occur with leather and other natural materials. We reserve the following size tolerances for our watch bands and bracelets:

  • Lug/Buckle Width: ± 0.5 mm
  • Length Part A/B: ± 5.0 mm
  • Thickness: ± 1.0 mm

9. Final Provisions

If you are an entrepreneur, German law applies to the exclusion of UN sales law. If you are a merchant within the meaning of the German Commercial Code or a legal entity under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is the location of our registered business.

1 The European Court of Justice (ECJ) has clarified the exception to the right of withdrawal in cases where the seller supplies goods that were made to the consumer’s specifications or were clearly personalized at the consumer’s request (ECJ, Judgment of 21 October 2020, Case C-529/19).

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This page was last updated on --01.