Return Policy

Return Policy for International Customers

We do not accept returns or exchanges of products that are non-defective, conforming to our specifications and conforming to your order. Only products that are defective, non-conforming to our specifications or non-conforming to your order are eligible for exchange, and must be returned within 14 days of delivery. Before returning the product, you are required to submit an authorization request using our contact form.

Should your request be approved, you will be required to return the product by unregistered airmail, with no tracking number and no customs declaration to the address that will be given to you. Any deviation from these requirements will be rejected. Your return will also be rejected if one of the following conditions apply:

  • the product was subject to sales promotion or any other price discount;
  • the product was returned in a condition that we deem unacceptable for resale;
  • the product was subject to custom manufacturing according to § 4 of the terms of sale.

Provided all requirements are met, your postage will be refunded upon receipt of the goods.


This page was last updated on --01.