Return Policy

Return Policy for International Orders

We do not accept returns or exchanges of products that are non-defective, conforming to our specifications and conforming to your order. Only products that are defective, non-conforming to our specifications or non-conforming to your order are eligible for an exchange, and must be returned within 14 days of delivery. Before returning the products, you are required to submit an authorization request using our contact form.

Should your request be approved, you will be required to return the product by unregistered airmail, with no tracking number and no customs declaration to the address that will be given to you. Any deviation from these requirements will be rejected. Your return will also be rejected if one of the following conditions apply:

  • the product was subject to custom manufacturing according to § 4 of the terms of sale1;
  • the product was returned in a condition that we deem unacceptable for resale;
  • the product was subject to sales promotion or any other price discount.

Return postage will be refunded upon receipt of the goods.

1 The European Court of Justice (ECJ) has clarified the exception to the right of withdrawal in cases where the seller supplies goods that were made to the consumer’s specifications or were clearly personalized at the consumer’s request (ECJ, Judgment of 21 October 2020, Case C-529/19).

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