FAQ

What is the status of my order?

Unfortunately, we cannot respond personally to questions about the status of your order. You can track your order by entering your email address or order number in the "My Account" menu on the top of the page. As a registered customer, you will also find an overview of all your previous orders.

How long will it take to ship my order?

You can find the product availability on the respective product pages and, if applicable, the ready-to-ship date. The ready-to-ship date is also shown on your order confirmation. For an overview of our worldwide delivery times, please check our shipping options page.

Is it possible to cancel my order?

According to our terms of sale, we do not accept cancellations later than 24 hours after your order is placed. Products that are subject to custom manufacturing cannot be canceled at any time.

Can I return my order?

According to our return policy, we do not accept returns or exchanges of products that are non-defective, conforming to our specifications and conforming to your order. Your return will also be rejected if the product was returned in a condition that we deem unacceptable for resale.

What strap model will fit my watch?

We cannot answer any questions about your personal watch. Please use the advanced search to find out which watch bands are known to be compatible with some of the most popular watch brands. Alternatively, you may also contact your watchmaker or jeweler.

What strap size will fit my watch?

Please use the advanced search. Product filters enable you to determine watch bands that meet specific parameters such as the lug width, length and special features. Make sure to also verify the size charts on the respective product pages.

What strap size will fit my wrist?

Check our sizing infographic and read the explanatory notes. Learn more about the measurements that have to be determined on your watch case and on your watch band. Make sure to also verify the size charts on the respective product pages.

Do you offer custom-made watch straps?

We currently do not offer custom-manufactured watch straps. All products that are available can be viewed in our online catalogue.

Do you offer more than what's on your website?

All products that are available can be viewed on our website. If you don't find what you're looking for, please come back later.

How to adjust a metal watch bracelet?

Most of our metal bracelets can be shortened easily by punching out the link pins. Some models however, require some experience to be properly adjusted. In this case, we recommend you to take both your watch and bracelet to a professional jeweler.

Can I pickup a watch strap in your store?

We do not offer products for in-store pickup. Our products can only be purchased through the WatchStyle online store.


This page was last updated on --01.